Welcome to our FAQ section! 💛

Here you’ll find quick answers to the most common questions about purchasing, downloading, and printing your Bona Fide Gifting personalized digital products.

🛒 Ordering & Personalization

Q: How do I personalize my order?
A: Simply enter your personalization details in the fields provided on the product page (such as name, title, or message line). Double-check spelling and details before submitting your order — we’ll create your artwork exactly as provided.

Q: Can I request a preview before final delivery?
A: Some products may include a preview option. If available, you’ll see details about it in the product description. For fully custom designs, we’ll send you a proof for approval before final delivery.

Q: Can I make changes after ordering?
A: If you need to update personalization details, please contact us as soon as possible at support@bonafidegifting.com

If work on your design has already begun, small adjustments may still be possible.

💻 Digital Downloads & Delivery

Q: How will I receive my digital file?
A: Once your personalized design is ready, you’ll receive a download link or an attachment via email or through your customer portal (if available).
All orders are delivered digitally only — no physical items are shipped.

Q: What file formats do you provide?
A: Most of our printables are delivered as high-resolution JPG or PDF files, perfect for home printing or professional print services.
(If a product includes additional file types, it will be listed in the product description.)

Q: I didn’t receive my download — what should I do?

A: Check your spam/junk folder first. If you still can’t find it, email us at support@bonafidegifting.com, and we’ll resend your files promptly.

🖨️ Printing Tips & Recommendations

Q: Can I print at home?
A: Yes! Our digital files are designed for easy home printing. For best results:

• Use high-quality photo paper or cardstock (at least 80–100 lb for sturdy prints).
• Set your printer to “Best” or “High Quality” mode.
• Print at actual size (100%), not “fit to page.”

Q: Can I use a print shop?
A: Absolutely. You can take your downloaded file to a local print shop, office supply store, or upload it to an online printing service (e.g., Walmart, Staples, Walgreens, Vistaprint, etc.).

If your product includes personal details, be sure to review your file before sharing it externally.

Q: Why do colors look different on my screen and print?
A: Colors may appear slightly different across devices and printers due to variations in monitor settings, ink, and paper type.
This is normal for digital artwork and not considered a printing error.

💳 Payments & Processing

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and any other payment options displayed at checkout.
All transactions are secure and processed through trusted providers.

Q: How long does it take to receive my personalized file?
A: Most orders are completed within 1–2 business days.
During busy seasons or holidays, please allow an extra day for processing.

🔁 Returns, Refunds & Corrections

Q: Can I return or exchange my order?
A: Because our products are personalized digital downloads, they are not returnable or refundable once delivered.

If there’s an error or issue with your file (such as a typo or incorrect personalization caused by us), please reach out — we’ll gladly correct and resend it at no extra cost.

Q: My download looks wrong or incomplete. What should I do?

A: Contact us right away at support@bonafidegifting.com with your order number and a brief description.

We’ll review your file and fix any errors promptly.

💌 Still Have Questions?

We’re happy to help!

📧 support@bonafidegifting.com

🕓 Monday – Friday, 9:00 AM – 5:00 PM (CST)

We usually respond within 24 hours on business days.

✨ Note:
Because our products are made-to-order and personalized, we recommend saving a backup copy of your files after download.
That way, you’ll always have access to your special design — no matter what device you’re using.